# Cannot access my site via FTP **URL:** \ **Category:** Hosting Support\ **Created:** [January 23, 2025, 12:55pm UTC](https://forum.infinityfree.com/t/cannot-access-my-site-via-ftp/104834 "2025-01-23T12:55:25Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![anon90933456](https://forum.infinityfree.com/letter_avatar/anon90933456/32/6_449c533f586939b6e5f246632a46421f.png) [@anon90933456](https://forum.infinityfree.com/u/anon90933456)\ **Post date:** [January 23, 2025, 1:42pm UTC](https://forum.infinityfree.com/t/cannot-access-my-site-via-ftp/104834/6 "2025-01-23T13:42:22Z")
Now make sure the entered password doesn’t have any space, so you might need to remove a character from the start or the end of it to even it out and probably be able to connect. If it still doesn’t work, have you made sure to read this as well? > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/docs?topic=49307): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… --- _[View the full topic](https://forum.infinityfree.com/t/cannot-access-my-site-via-ftp/104834)._