# Cannot access my site via FTP **URL:** \ **Category:** Hosting Support\ **Created:** [January 23, 2025, 12:55pm UTC](https://forum.infinityfree.com/t/cannot-access-my-site-via-ftp/104834 "2025-01-23T12:55:25Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![FrimleyPete](https://forum.infinityfree.com/letter_avatar/frimleypete/32/6_449c533f586939b6e5f246632a46421f.png) [@FrimleyPete](https://forum.infinityfree.com/u/FrimleyPete)\ **Post date:** [January 23, 2025, 12:55pm UTC](https://forum.infinityfree.com/t/cannot-access-my-site-via-ftp/104834/1 "2025-01-23T12:55:25Z")
[https://frimleyphotography.great-site.net](https://frimleyphotography.great-site.net) Error message: Connection timed out after 20 seconds of inactivity Could not connect to server I have been trying to upload to my site using my usual tool Incomedia Website X5 and filezilla, both are reporting similar error messages, I have been using the same tools and parameters to upload to my site for several years without a hitch. This problem was first noticed last night, the previous successful upload was 9th Jan. Is there a problem or has something changed? Many thanks for your help. (other information and details relevant to your question) ---
**Author:** ![EdwardSkunk](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/edwardskunk/32/66982_2.png) [@EdwardSkunk](https://forum.infinityfree.com/u/EdwardSkunk)\ **Post date:** [January 23, 2025, 1:04pm UTC](https://forum.infinityfree.com/t/cannot-access-my-site-via-ftp/104834/2 "2025-01-23T13:04:22Z")
Can you please provide full logs from [FileZilla](https://filezilla-project.org/download.php?type=client)? > [@How to get full logs from FileZilla](https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303): > > When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the… ---
**Author:** ![FrimleyPete](https://forum.infinityfree.com/letter_avatar/frimleypete/32/6_449c533f586939b6e5f246632a46421f.png) [@FrimleyPete](https://forum.infinityfree.com/u/FrimleyPete)\ **Post date:** [January 23, 2025, 1:33pm UTC](https://forum.infinityfree.com/t/cannot-access-my-site-via-ftp/104834/3 "2025-01-23T13:33:27Z")
Hi, I set the debug to info as requested but not seeing a box with any debug info? see below: ![image](https://forum-cdn.infinityfree.net/original/3X/a/4/a44ca0a4249526452d53e387585514288162c6df.png) ---
**Author:** ![anon90933456](https://forum.infinityfree.com/letter_avatar/anon90933456/32/6_449c533f586939b6e5f246632a46421f.png) [@anon90933456](https://forum.infinityfree.com/u/anon90933456)\ **Post date:** [January 23, 2025, 1:36pm UTC](https://forum.infinityfree.com/t/cannot-access-my-site-via-ftp/104834/4 "2025-01-23T13:36:35Z")
Probably your ISP is rewriting the FTP server IP for that hostname, as that doesn’t seem to be the right IP… Can you try to use `ftp.epizy.com` or `185.27.134.11` as host instead? If it works with one of those, you might need to use a VPN to connect to the hostname you were using before. ---
**Author:** ![FrimleyPete](https://forum.infinityfree.com/letter_avatar/frimleypete/32/6_449c533f586939b6e5f246632a46421f.png) [@FrimleyPete](https://forum.infinityfree.com/u/FrimleyPete)\ **Post date:** [January 23, 2025, 1:38pm UTC](https://forum.infinityfree.com/t/cannot-access-my-site-via-ftp/104834/5 "2025-01-23T13:38:58Z")
This was result with ftp.epizy.comStatus: Connecting to 185.27.134.11:21… Status: Connection established, waiting for welcome message… Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- Response: 220-You are user number 531 of 6900 allowed. Response: 220-Local time is now 09:38. Server port: 21. Response: 220-This is a private system - No anonymous login Response: 220 You will be disconnected after 60 seconds of inactivity. Command: AUTH TLS Response: 234 AUTH TLS OK. Status: Initializing TLS… Trace: TLS Handshake successful Trace: Protocol: TLS1.2, Key exchange: RSA, Cipher: AES-256-GCM, MAC: AEAD, ALPN: Trace: Hostname does not match certificate SANs Status: TLS connection established. Command: USER if0\_34499983 Response: 331 User if0\_34499983 OK. Password required Command: PASS \*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Response: 530 Login authentication failed Status: Check your login credentials. The entered password starts or ends with a space character. Error: Critical error: Could not connect to server ---
**Author:** ![anon90933456](https://forum.infinityfree.com/letter_avatar/anon90933456/32/6_449c533f586939b6e5f246632a46421f.png) [@anon90933456](https://forum.infinityfree.com/u/anon90933456)\ **Post date:** [January 23, 2025, 1:42pm UTC](https://forum.infinityfree.com/t/cannot-access-my-site-via-ftp/104834/6 "2025-01-23T13:42:22Z")
Now make sure the entered password doesn’t have any space, so you might need to remove a character from the start or the end of it to even it out and probably be able to connect. If it still doesn’t work, have you made sure to read this as well? > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/docs?topic=49307): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… ---
**Author:** ![FrimleyPete](https://forum.infinityfree.com/letter_avatar/frimleypete/32/6_449c533f586939b6e5f246632a46421f.png) [@FrimleyPete](https://forum.infinityfree.com/u/FrimleyPete)\ **Post date:** [January 23, 2025, 1:48pm UTC](https://forum.infinityfree.com/t/cannot-access-my-site-via-ftp/104834/7 "2025-01-23T13:48:29Z")
Hi Thank you very much for your help. The upload has now completed successfully using Website X5 and the host set to [ftp.epizy.com](http://ftp.epizy.com). I will digest the ftp information you provided, many thanks once again. Peter ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [January 30, 2025, 1:48pm UTC](https://forum.infinityfree.com/t/cannot-access-my-site-via-ftp/104834/8 "2025-01-30T13:48:38Z")
Closed on January 30, 2025, 1:48pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.