Can not login ftp account and file manager

Hi Hosting Support,

I can’t login into ftp account and file manager i already check my host, username, and password correct, but failed to login. I tried with different tool for connect but cant connect and also please help me.

My username : epiz_25480303

Error Message

Command: USER epiz_25480303
Response: 331 User epiz_25480303 OK. Password required
Command: PASS ***************
Response: 421 Home directory not available - aborting
Error: Could not connect to server

See pinned post. Some of the free hosting accounts can’t access goes for me. Let’s wait for it to be solved

4 Likes

The outage of Tuesday also caused problems for the account creation process. While most accounts were created successfully (albeit with a long delay), it appears that some accounts got corrupted. If you get the FTP error you see, then that’s what happened to your account.

Since it’s a new account, the easiest fix is to just remove the domains from this account, deactivate it, and create a new one.

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.