Can not login ftp account and file manager

Hi Hosting Support,

I can’t login into ftp account and file manager i already check my host, username, and password correct, but failed to login. I tried with different tool for connect but cant connect and also please help me.

My username : epiz_25480303

Error Message

Command: USER epiz_25480303
Response: 331 User epiz_25480303 OK. Password required
Command: PASS ***************
Response: 421 Home directory not available - aborting
Error: Could not connect to server

See pinned post. Some of the free hosting accounts can’t access goes for me. Let’s wait for it to be solved


The outage of Tuesday also caused problems for the account creation process. While most accounts were created successfully (albeit with a long delay), it appears that some accounts got corrupted. If you get the FTP error you see, then that’s what happened to your account.

Since it’s a new account, the easiest fix is to just remove the domains from this account, deactivate it, and create a new one.

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.