Can not log in to FTP and Control Panel

Why can i not log in to Control Panel and FTP? When i want log in to Control Panel, i get this: “ERR_SSL_PROTOCOL_ERROR”. and when i want to log in FTP, i get this: “Unable to connect to the hosting account”.

I think the server went down, same on my end I can’t also access my control panel.

@Kenzahem said:
I think the server went down, same on my end I can’t also access my control panel.

Hi, i can access cPanel fine from here.
Try another browser

@PlanetGamingGG said:

@Kenzahem said:
I think the server went down, same on my end I can’t also access my control panel.

Hi, i can access cPanel fine from here.
Try another browser

I tried with firefox, chrome and microsoft edge. same problem… Cant acces to cPanel and FTP.

Both errors boil down to a single issue: FTP access is only enabled after logging in to the control panel for the first time and you cannot login to the control panel.

A workaround is to visit http://cpanel.epizy.com yourself and login with the hosting account username and password from the client area.

However, I’m curious why you see an SSL error because I don’t see it on my end. Which browser and operating system do you use? And do you experience this error on multiple devices and browsers?

@Admin said:
Both errors boil down to a single issue: FTP access is only enabled after logging in to the control panel for the first time and you cannot login to the control panel.

A workaround is to visit http://cpanel.epizy.com yourself and login with the hosting account username and password from the client area.

However, I’m curious why you see an SSL error because I don’t see it on my end. Which browser and operating system do you use? And do you experience this error on multiple devices and browsers?

I solved this problem. my antivirus has disabled this page. I put it in whitelist and now everything works.