# Can not connect to FTP **URL:** \ **Category:** Hosting Support\ **Created:** [February 25, 2024, 8:37pm UTC](https://forum.infinityfree.com/t/can-not-connect-to-ftp/90434 "2024-02-25T20:37:38Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Oldtea](https://forum.infinityfree.com/letter_avatar/oldtea/32/5_5575768a8748004e209b776fc1b2916d.png) [@Oldtea](https://forum.infinityfree.com/u/Oldtea)\ **Post date:** [February 25, 2024, 8:37pm UTC](https://forum.infinityfree.com/t/can-not-connect-to-ftp/90434/1 "2024-02-25T20:37:38Z")
I created a free domain and hosting, but when i try to connect to ftp i can not, it says invalid credentials. Is this because free accounts dont have access to ftp or how can i solve this issue. I tried filezilla and integrated file manager and both fail. ---
**Author:** ![Oldtea](https://forum.infinityfree.com/letter_avatar/oldtea/32/5_5575768a8748004e209b776fc1b2916d.png) [@Oldtea](https://forum.infinityfree.com/u/Oldtea)\ **Post date:** [February 25, 2024, 8:41pm UTC](https://forum.infinityfree.com/t/can-not-connect-to-ftp/90434/2 "2024-02-25T20:41:24Z")
Btw my credentials are correct. ---
**Author:** ![Oxy](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/oxy/32/37989_2.png) [@Oxy](https://forum.infinityfree.com/u/Oxy)\ **Post date:** [February 25, 2024, 8:52pm UTC](https://forum.infinityfree.com/t/can-not-connect-to-ftp/90434/3 "2024-02-25T20:52:48Z")
Hi and welcome to the forum > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/docs?topic=49307): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… ---
**Author:** ![Oldtea](https://forum.infinityfree.com/letter_avatar/oldtea/32/5_5575768a8748004e209b776fc1b2916d.png) [@Oldtea](https://forum.infinityfree.com/u/Oldtea)\ **Post date:** [February 25, 2024, 8:58pm UTC](https://forum.infinityfree.com/t/can-not-connect-to-ftp/90434/4 "2024-02-25T20:58:45Z")
@Oxy Hi, i tried that but it says " This site can’t be reached". Is this beacuase im using a free plan. Is there no way for me to reach control panel/ftp if i have a free plan? Thanks. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [February 25, 2024, 9:46pm UTC](https://forum.infinityfree.com/t/can-not-connect-to-ftp/90434/5 "2024-02-25T21:46:31Z")
> [@Oldtea](#): > > but it says " This site can’t be reached" I’m sorry, but what exactly says this? Which site is not reachable for you? > [@Oldtea](#): > > Is this beacuase im using a free plan. Is there no way for me to reach control panel/ftp if i have a free plan? Of course not, that would be silly. Of course we’re not going to give you “free hosting” without any way to actually setup a website on it. You can assume that the features we offer you are available to you. If we give you a control panel and file manager, those should work. If we give you FTP credentials, you should be able to connect to FTP. So if those features don’t work, please tell us more about what exactly you see, so we can try to help you. ---
**Author:** ![Oldtea](https://forum.infinityfree.com/letter_avatar/oldtea/32/5_5575768a8748004e209b776fc1b2916d.png) [@Oldtea](https://forum.infinityfree.com/u/Oldtea)\ **Post date:** [February 25, 2024, 9:52pm UTC](https://forum.infinityfree.com/t/can-not-connect-to-ftp/90434/6 "2024-02-25T21:52:02Z")
![Screenshot 2024-02-25 224958](https://forum-cdn.infinityfree.net/original/3X/2/a/2ab1f758d1d9f275eadd8293b71549e94e7336e9.png) ---
**Author:** ![Oldtea](https://forum.infinityfree.com/letter_avatar/oldtea/32/5_5575768a8748004e209b776fc1b2916d.png) [@Oldtea](https://forum.infinityfree.com/u/Oldtea)\ **Post date:** [February 25, 2024, 9:52pm UTC](https://forum.infinityfree.com/t/can-not-connect-to-ftp/90434/7 "2024-02-25T21:52:34Z")
![Screenshot 2024-02-25 225038](https://forum-cdn.infinityfree.net/original/3X/8/9/891a77326492865f5bad9c669a78cd7b69bdb340.png) ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [February 25, 2024, 9:57pm UTC](https://forum.infinityfree.com/t/can-not-connect-to-ftp/90434/8 "2024-02-25T21:57:38Z")
The first thing to understand is that FTP access will only be enabled after you first enter the control panel. The client area has a trick that ensures you don’t actually have to open the page yourself, but if you cannot reach the control panel, it doesn’t work. So that’s what we need to fix first. Can you please try the big Control Panel button in the client area and see if you can login to the control panel that way? If that doesn’t work, please try using a different device or a different network. ---
**Author:** ![Oldtea](https://forum.infinityfree.com/letter_avatar/oldtea/32/5_5575768a8748004e209b776fc1b2916d.png) [@Oldtea](https://forum.infinityfree.com/u/Oldtea)\ **Post date:** [February 25, 2024, 10:12pm UTC](https://forum.infinityfree.com/t/can-not-connect-to-ftp/90434/9 "2024-02-25T22:12:54Z")
form a different network it works. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [February 26, 2024, 3:46pm UTC](https://forum.infinityfree.com/t/can-not-connect-to-ftp/90434/10 "2024-02-26T15:46:37Z")
Then I suspect the issue is caused by a network filter on your end. Unfortunately, free hosting is also very attractive those who would use it for malicious purposes, and despite our efforts to combat this, some network administrators respond by blocking access to our entire network. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [March 4, 2024, 3:47pm UTC](https://forum.infinityfree.com/t/can-not-connect-to-ftp/90434/11 "2024-03-04T15:47:24Z")
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