Broken Site

The site works fine, the problem now is that it doesn’t show the changes made between some days.

@JOTverbos if you had tried to upload your files when you faced FTP issues, it’s likely that the changes weren’t uploaded to the server and synchronised. Have you tried uploading the content you have locally (which I assume has the latest changes) via FTP again now that the issue is resolved?

If it still doesn’t show, it’s likely the cache as mentioned. Can you give one example of what should display but doesn’t to see if we can confirm this?

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Yes, the site can be accessed. What doesn’t work are the changes I’ve made lately. e.g I have removed an entire directory that was reached by clicking the link from Unidad 10 here: “http://jotverbos.rf.gd/lex/IndiceEM0PL.htm”. And the link takes you to a location that shouldn’t be there anymore, but still is.

And even infinity’s file manager says that the directory was deleted. but the link still works. taking the client to a place that will then demand passwords; which is precisely what I want to avoid.

Maybe I have not explained myself well.I’ll try again:
When you click Unit 10 here: http://jotverbos.rf.gd/lex/IndiceEM0PL.htm the link takes you to the site: http://jotverbos.rf.gd/lex/110/EnMarch10/IndicEMPL.htm
i.e. to a directory that no longer exists, and it should take you to the site: http://jotverbos.rf.gd/lex/CX/EnMarchX/IndicEMPL.htm, which is the one I recently created, and I can see in the file manager, but apparently doesn’t exist yet.

I can see this

Not available, which gives 404

Please show proof of the CX directory

5 Likes

Hmm, it does indeed look like the files are gone from FTP but still visible on your website. That’s strange and it should not happen.

My guess is that when staff tried to fix the issue related to your FTP access, they may have introduced this issue.

By now, I think the fastest way to fix this is to just backup all the files of your website, remove the domain from this account and create a new account for it. A fresh account will not have these issues.

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That photo is not the one I see. In the file manager that I see, there is no directory 110, which I deleted, and if there is the new one, CX,

Here is the photo directly from the Infinity file manager
And please, is there any chance that the staff can solve the problem between today and tomorrow?

Please see what Admin replied with:

By now, I think the fastest way to fix this is to just backup all the files of your website, remove the domain from this account and create a new account for it. A fresh account will not have these issues.

6 Likes

This issue seems to affect other sites on the same IP address as well. I’ve gathered the data and submitted a request to iFastNet. I’ll share any updates in this announcement topic:

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