# Big Problem - Backup on Softaculous is "gone"

**URL:** <https://forum.infinityfree.com/t/big-problem-backup-on-softaculous-is-gone/65220>\
**Category:** Hosting Support\
**Created:** [August 20, 2022, 1:35am UTC](https://forum.infinityfree.com/t/big-problem-backup-on-softaculous-is-gone/65220 "2022-08-20T01:35:55Z")\
**Posts on this page:** 1\
**Showing post:** 20

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**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\
**Post date:** [August 23, 2022, 5:19pm UTC](https://forum.infinityfree.com/t/big-problem-backup-on-softaculous-is-gone/65220/20 "2022-08-23T17:19:00Z")

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> [@anon45711857](#):
>
> ok but why so rough

For one, you were asked not to ping people, yet you still did

For two, it was already explained, and stated that it would not happen, but you still repeated your previous reply.

> [@anon45711857](#):
>
> ruined a website before by doing it manually

Backing up is super simple. All the work is done by the computer:

> [@How to backup your website](https://forum.infinityfree.com/t/how-to-backup-your-website/49304):
>
> Good website administration requires making backups of your account regularly and storing them somewhere safe yourself. You also need to download backups in order to migrate website to other hosting accounts. InfinityFree does not create or store any backups of free hosting accounts. It’s your responsibility to regularly create backups, and to store them somewhere safely. Backup your website files The best way to backup your website files is by downloading them using a desktop FTP client. Op…

> [@anon45711857](#):
>
> instead of answering with hostility try to imagine that i may be a newbie

I understand that you may be a newbie. But I also expect that you read previous replies before posting, as everything has already been explained.

> [@anon45711857](#):
>
> your website your rule

It’s not my website (I am technically a volunteer, I don’t get paid), and I did not make the rules.

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