# Badly need help

**URL:** <https://forum.infinityfree.com/t/badly-need-help/116381>\
**Category:** Hosting Support\
**Created:** [November 3, 2025, 7:21am UTC](https://forum.infinityfree.com/t/badly-need-help/116381 "2025-11-03T07:21:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![yummydummy](https://forum.infinityfree.com/letter_avatar/yummydummy/32/5_5575768a8748004e209b776fc1b2916d.png) [@yummydummy](https://forum.infinityfree.com/u/yummydummy)\
**Post date:** [November 3, 2025, 7:21am UTC](https://forum.infinityfree.com/t/badly-need-help/116381/1 "2025-11-03T07:21:54Z")

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### Title: Urgent: Need help restoring deleted account files

Message:

My InfinityFree account ID was if0\_39185772.

The dashboard says it was deleted from the servers.

I didn’t delete it and I don’t have any backups.

This site is very important — is there any chance my data can still be recovered from your internal backups?

@Admin

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**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\
**Post date:** [November 3, 2025, 7:37am UTC](https://forum.infinityfree.com/t/badly-need-help/116381/2 "2025-11-03T07:37:12Z")

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Please read

> [@Can a deleted account be recovered?](https://forum.infinityfree.com/t/can-a-deleted-account-be-recovered/50301/):
>
> InfinityFree automatically deletes accounts if they have been suspended or deactivated for some time. Accounts may be deactivated for inactivity, because you requested it yourself, or because of abuse. Is your account deleted? If you think your account may be deleted, please check your client area first. If your account is listed there, either active or suspended, it’s not deleted. If your account is suspended, no data has been deleted from your account. In those cases you can either have your…

> [@yummydummy](#):
>
> This site is very important

If it’s so important, you would have made backup in the first place.  
Learn this lesson well

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**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/53336_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\
**Post date:** [November 3, 2025, 9:02am UTC](https://forum.infinityfree.com/t/badly-need-help/116381/3 "2025-11-03T09:02:39Z")

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Unfortunately there is no way to recover a deleted account. That’s why multiple emails are sent warning you before its deleted.

To avoid this in the future, I suggest visiting your own site a couple of times a month, and logging into your dashboard regularly so you can see any early warning signs of issues.

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**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [November 3, 2025, 12:34pm UTC](https://forum.infinityfree.com/t/badly-need-help/116381/4 "2025-11-03T12:34:44Z")

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> [@yummydummy](#):
>
> is there any chance my data can still be recovered from your internal backups?

We don’t have internal backups, so no.

> [@yummydummy](#):
>
> I don’t have any backups.
> 
> This site is very important

I strongly recommend that you always take your own backups of important data. Don’t blindly trust any provider to keep your data safe. There are many cases in which the backups from a provider won’t save you.

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [November 10, 2025, 2:25pm UTC](https://forum.infinityfree.com/t/badly-need-help/116381/6 "2025-11-10T14:25:50Z")

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