# Backup **URL:** \ **Category:** Hosting Support\ **Created:** [May 15, 2024, 9:54am UTC](https://forum.infinityfree.com/t/backup/93617 "2024-05-15T09:54:49Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![Meishin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/meishin/32/59902_2.png) [@Meishin](https://forum.infinityfree.com/u/Meishin)\ **Post date:** [May 17, 2024, 12:33pm UTC](https://forum.infinityfree.com/t/backup/93617/4 "2024-05-17T12:33:28Z")
> [@BeMatos](#): > > the WordPress forum said I could get it from you But then we told you you can’t. The only thing that can save you is the database. Here’s an old post which comes from the last disk corruption, and we successfully recovered the site. Prepare some time though. > [@Site is down (403 Access denied)](https://forum.infinityfree.com/t/site-is-down-403-access-denied/89678/22): > > The full step-by-step guide is here. Make sure to ask if you have trouble following it: Create a new hosting account. Remove the domain from your old account. Get a clean copy of [WordPress](https://wordpress.org). Do not use softaculous. Add the domain to your new account. Make sure not to install WordPress at this step. Go to your old DB and check the wpmi\_options table. Tell me what is the value of active\_plugins, template, and stylesheet. This is used to determine what plugins and theme you are using right now… --- _[View the full topic](https://forum.infinityfree.com/t/backup/93617)._