# At my wits end so any help would be appreciated! **URL:** \ **Category:** Hosting Support\ **Created:** [August 30, 2022, 1:44pm UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588 "2022-08-30T13:44:48Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![anon80248052](https://forum.infinityfree.com/letter_avatar/anon80248052/32/6_22734026db12803ebb3e059622ac3534.png) [@anon80248052](https://forum.infinityfree.com/u/anon80248052)\ **Post date:** [August 30, 2022, 1:44pm UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/1 "2022-08-30T13:44:48Z")
www.wildlifebadges.site ### Error Message When I upload my website on FTP using (what I think are the correct details) I only see an advert with 3 blue boxes and I really don’t know what to do I’m afraid. Hopefully someone out there can spot (the probably obvious mistake) what I’ve done - I’d really appreciate the help ! Many thanks in advance, Heather ---
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [August 30, 2022, 2:05pm UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/2 "2022-08-30T14:05:02Z")
The online FTP is very bad for uploading your website please use [FileZilla](https://filezilla-project.org/download.php?type=client) and get the logs, thank you. > [@How to get full logs from FileZilla](https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303): > > When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the… ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [August 30, 2022, 2:23pm UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/3 "2022-08-30T14:23:13Z")
It’s not an FTP issue: ![Unsaved Image 2](https://forum-cdn.infinityfree.net/original/3X/1/e/1e6a6ed43682b8d3a7a71a1af093c108e3944999.png) You need to add the domain to your account first: > [@How to add your own domain to your account](https://forum.infinityfree.com/t/how-to-add-your-own-domain-to-your-account/49227): > > While a free subdomain is a great way to get started, a website looks a lot more professional with a custom domain name. Fortunately, you can register your own domain name with an external company (like [Spaceship](https://www.infinityfree.com/go/spaceship)) and use it on InfinityFree. Adding your domain name to your hosting account To add your domain name to your hosting account, you first need to have a hosting account. Even if you only want to host your own domain with us, you’ll first need to create a hosting account with a subdomain,… ---
**Author:** ![anon80248052](https://forum.infinityfree.com/letter_avatar/anon80248052/32/6_22734026db12803ebb3e059622ac3534.png) [@anon80248052](https://forum.infinityfree.com/u/anon80248052)\ **Post date:** [August 30, 2022, 2:39pm UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/5 "2022-08-30T14:39:24Z")
Wow thanks for replying so quickly ! I’ve added the domain name as you’ve suggested so i’ll wait & see if it propagates over the coming day. Thank you once again for helping me out - I really appreciate it ! Kind regards, Heather ---
**Author:** ![anon80248052](https://forum.infinityfree.com/letter_avatar/anon80248052/32/6_22734026db12803ebb3e059622ac3534.png) [@anon80248052](https://forum.infinityfree.com/u/anon80248052)\ **Post date:** [August 30, 2022, 2:40pm UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/6 "2022-08-30T14:40:06Z")
Thank you for helping !!! Really appreciate the time people have taken to helping out a newbie ! Kind regards, Heather ---
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [August 30, 2022, 2:45pm UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/7 "2022-08-30T14:45:03Z")
My fault I did not read thoroughly! ---
**Author:** ![anon80248052](https://forum.infinityfree.com/letter_avatar/anon80248052/32/6_22734026db12803ebb3e059622ac3534.png) [@anon80248052](https://forum.infinityfree.com/u/anon80248052)\ **Post date:** [August 30, 2022, 2:46pm UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/8 "2022-08-30T14:46:36Z")
Not at all - I really appreciate the help !!! ---
**Author:** ![anon80248052](https://forum.infinityfree.com/letter_avatar/anon80248052/32/6_22734026db12803ebb3e059622ac3534.png) [@anon80248052](https://forum.infinityfree.com/u/anon80248052)\ **Post date:** [September 1, 2022, 9:59am UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/9 "2022-09-01T09:59:14Z")
Thank you for helping - I’ve waited a couple of days & nothing has come up on my site so I’m sorry to bother you but would you be able to see what I’m doing wrong ??? I think I must have uploaded my files to the wrong htdoc file. SO sorry for taking up your time but I’d really like to have this finished & up and running. The site is www.wildlifebadges.site Kind regards & thanks in advance, Heather ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [September 1, 2022, 11:37am UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/10 "2022-09-01T11:37:35Z")
The folder to upload your files to is `wildlifebadges.site/htdocs`. ---
**Author:** ![anon80248052](https://forum.infinityfree.com/letter_avatar/anon80248052/32/6_22734026db12803ebb3e059622ac3534.png) [@anon80248052](https://forum.infinityfree.com/u/anon80248052)\ **Post date:** [September 1, 2022, 11:44am UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/11 "2022-09-01T11:44:11Z")
Oh goodness - thank you !!! ---
**Author:** ![anon80248052](https://forum.infinityfree.com/letter_avatar/anon80248052/32/6_22734026db12803ebb3e059622ac3534.png) [@anon80248052](https://forum.infinityfree.com/u/anon80248052)\ **Post date:** [September 1, 2022, 2:37pm UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/12 "2022-09-01T14:37:10Z")
I’ve done as you’ve suggested but the website isn’t showing up for me - is there anything else you could possibly suggest ? Kind regards, Heather ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [September 1, 2022, 6:34pm UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/13 "2022-09-01T18:34:36Z")
I checked your account’s files, and the folder `wildlifebadges.site/htdocs` is still empty. To be clear, in the base directory of your account is a folder called `wildlifebadges.site`, and within that folder a folder called `htdocs`. You need to upload your files to that folder. Also, from the client area, if you go to the page of your hosting account and check the Domains panel, there is a “Files” button next to the domain name that drops you right into the folder the domain is linked to. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [September 8, 2022, 6:34pm UTC](https://forum.infinityfree.com/t/at-my-wits-end-so-any-help-would-be-appreciated/65588/14 "2022-09-08T18:34:59Z")
Closed on September 8, 2022, 6:34pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.