Any tips when getting auth fail trying to login to FTP?

I’ve already changed my password once, and then immediately after entered it when trying to login to the ftp but I keep getting this message:

Response: 331 User rfgd_XXXX OK. Password required
Command: PASS ********
Response: 530 Login authentication failed

Any tips? I just signed up for this account 2 days ago - not sure if their is a lag for account passwords on the ftp server

Have you seen this article already?

https://infinityfree.net/support/file-management/i-cannot-connect-to-ftp

thanks, I didn’t realize my cpanel password was not the same as my ftp password. If the instructions were a bit more clear on the cpanel page I would have been able ot figure it out myself. Thanks for your help.

@ZSBoston said:
thanks, I didn’t realize my cpanel password was not the same as my ftp password. If the instructions were a bit more clear on the cpanel page I would have been able ot figure it out myself. Thanks for your help.

The FTP password is the same as the control panel password and the database, but not the same as the client area password.