Hi everyone! To start I want to thank the technical team to have had reactivated pretty quickly my account when sometimes, when I made some changes, it got blocked by the system by mistake.
However this post is focused in another issue I’m facing now: my website (hosted for free) is designed in order to have an initial screen with a window informing users about the cookies use.
This screen meant to disappear clicking on the Ok button. At that point, if cookies were rejected because of the browser settings, a new screen had to appear saying to deactivate the cookies blocker to access the website with all its functionalities; in the other case (i.e. browser allowing cookies) the website was accessible.
At the moment no screen shows up and I don’t see any error message either. I think this is related with the security measures put in place against bots.
Is there any way to make that screen pop up to inform users about cookies?
So I think It has to be a system Issue but for my surprise I didn’t ever experienced a issue Like that. You should Create a ticket or send a Email for Infintyfree. At the end of the day The system block is created by AI. So I think Infinity Free Will help you.
We have a security system in place that checks whether the browser of the visitor supports both Javascript and cookies. Which means: if the browser of the visitors doesn’t accept cookies, they would not be able to access your website in the first place.
If you are testing this code on your live website, it sounds to me like your browser isn’t blocking cookies at all. So then of course you wouldn’t see a notice saying cookies are not enabled.
Besides that, it’s hard to say anything useful about why your feature is not working as intended if we know nothing about how that feature works. Can you tell us more about how it works?
So to create a ticket, You have to do this - go to your client area on https://app.infinityfree.net, find the hosting account you need help with, and click the “Submit a Ticket” button. Also If You can’t find that Email your problem to this email - [email protected]
The website has several DOM elements with z-indexes less than 5, then there’s the “Cookie Blocker Warning” (for short CBW) screen having z-index: 6 and the “Cookie Consent Info” (for short CCI) screen having z-index: 5.
In html comes first the code for the CBW and after that for the CCI.
When you land the website first you see the CCI (meantime CBW has visibility: hidden). When you click Ok (i.e. you’re accepting cookies) an event in javascript makes the visibility of CCI hidden.
At this point, if there’s not any browser restriction, you can surf the website, otherwise an event in javascript makes CBW’s visibility visible.
To get rid of this screen (CBW) you have to allow cookies from the browser settings, so that another event makes CBW’s visibility hidden and then you can see the homepage.
You cannot do that. Take note that the support ticketing system is only dedicated for account suspensions. If you want help for issues other than the account suspensions and violations, then you should ask in the community forum.
IANAL, but I think cookie consent does not apply to cookies that are required for the functionality of the website. So you don’t need consent to be able to store someone’s login state or track their shopping cart.
