# All infy.uk subdomains down - suspended by registry **URL:** \ **Category:** System Issues\ **Created:** [September 18, 2025, 5:09pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543 "2025-09-18T17:09:20Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [September 18, 2025, 5:09pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/1 "2025-09-18T17:09:21Z")
# [OUTAGE] All [infy.uk](http://infy.uk) subdomains down - suspended by registry - September 18th **IMPACT:** [infy.uk](http://infy.uk) websites are currently unavailable. **AFFECTED:** All subdomains of [infy.uk](http://infy.uk) are currently unavailable. No other domains are affected. **STATUS:** Monitoring **NEXT UPDATE:** The domain name appears to be back up, but we are still working with the registry to help ensure that this won’t happen again. * * * **WORKAROUND:** No workaround is available at this time. You may continue to use other domains (including other subdomains and your own custom domains) to access your website(s) **LAST UPDATED:** October 3rd * * * > **Please keep all discussion in this topic. New topics about this issue will be closed.** > > - Only post if your error matches what’s described above and you have something new to add to the conversation > - Different error or component? Create a new support topic instead > - Include your website URL when posting in case we need to check something > - Don’t post “me too” messages - we know you’re affected ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [September 18, 2025, 5:09pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/2 "2025-09-18T17:09:31Z")
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**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [September 18, 2025, 5:09pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/3 "2025-09-18T17:09:34Z")
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**Author:** ![Alex\_Dylan](https://forum.infinityfree.com/letter_avatar/alex_dylan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Alex\_Dylan](https://forum.infinityfree.com/u/Alex_Dylan)\ **Post date:** [September 18, 2025, 7:23pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/4 "2025-09-18T19:23:33Z")
how long is it going to take time to get this issue fixed, sir? ---
**Author:** ![Jri-Creator](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/jri-creator/32/65654_2.png) [@Jri-Creator](https://forum.infinityfree.com/u/Jri-Creator)\ **Post date:** [September 18, 2025, 7:29pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/5 "2025-09-18T19:29:15Z")
> [@Greenreader9](#): > > **:** We are working with the registry to restore access to the domain. Unfortunately we don’t have an ETA available at this time. Hello, and Welcome to the InfinityFree Forum @Alex_Dylan! ---
**Author:** ![Alex\_Dylan](https://forum.infinityfree.com/letter_avatar/alex_dylan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Alex\_Dylan](https://forum.infinityfree.com/u/Alex_Dylan)\ **Post date:** [September 18, 2025, 7:55pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/6 "2025-09-18T19:55:25Z")
> [@Jri-Creator](#): > > Hello, and Welcome to the InfinityFree Forum @Alex_Dylan! thank you for the warm welcome and for the update. i appreciate your efforts in working with the registry to restore access to the domain. while i understand there is no estimated time of arrival at this moment I would appreciate any updates as they become available. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [September 18, 2025, 8:20pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/7 "2025-09-18T20:20:23Z")
Thank you for going ahead and putting up the announcement @Greenreader9! A bit of context about the issue: Nominet, the .uk registry, contacted us a few days ago due to frequent abuse with the warning saying that were going to take down the domain because they believed it was used for malicious purposes. They did say that they would be willing to discuss options if this was in error, and we responded to them with information about what we do and how we can help. But they appear to have gone ahead with the suspension anyway without responding to us. I have sent them another message to follow up on this, but there is no response. All we can do now is wait for Nominet to respond. I hope that they will respond tomorrow, but I have no idea how soon they will respond, whether they will respond at all, or whether they are willing to make accommodations to support the use case of free hosting. ---
**Author:** ![Alex\_Dylan](https://forum.infinityfree.com/letter_avatar/alex_dylan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Alex\_Dylan](https://forum.infinityfree.com/u/Alex_Dylan)\ **Post date:** [September 18, 2025, 8:36pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/8 "2025-09-18T20:36:24Z")
Does this mean that we will lose access to our domain, which was hosted on [infy.uk](http://infy.uk), and that the website associated with this domain will no longer be visible to anyone? However, a similar situation occurred previously when [epizy.com](http://epizy.com) unexpectedly went down, yet my domain continued to function under epizycom through my other account. Even though we were restricted from creating new domains on epizycom, InfinityFree did not alter the domains of users who were previously hosted on epizycom. Could the same situation apply to .infy.uk? ---
**Author:** ![Auriga](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/auriga/32/60326_2.png) [@Auriga](https://forum.infinityfree.com/u/Auriga)\ **Post date:** [September 18, 2025, 8:56pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/9 "2025-09-18T20:56:16Z")
Please fix this issue , I have all my site on infy domain 😭 don’t want to loose infy DomiAn ✅ ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [September 18, 2025, 8:59pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/10 "2025-09-18T20:59:54Z")
> [@Alex\_Dylan](#): > > Does this mean that we will lose access to our domain, which was hosted on [infy.uk](http://infy.uk), and that the website associated with this domain will no longer be visible to anyone? It’s too early to tell. It’s in Nominet’s hands now. It’s up to them to choose whether they are willing to let the domain operate. > [@Alex\_Dylan](#): > > However, a similar situation occurred previously when [epizy.com](http://epizy.com) unexpectedly went down, yet my domain continued to function under epizycom through my other account. Even though we were restricted from creating new domains on epizycom, InfinityFree did not alter the domains of users who were previously hosted on epizycom. Could the same situation apply to .infy.uk? Like [infy.uk](http://infy.uk) is now, the [epizy.com](http://epizy.com) domain has been down in the past due to similar reasons. But in those cases, the suspensions were initiated by the registrar, not the registry. We’re now hosting our domain with a registrar that’s more accommodating. New registrations are now disabled on [epizy.com](http://epizy.com) because it got too big, but existing websites will keep working. Whether the domain [infy.uk](http://infy.uk) will come back up, and whether new registrations will be enabled, depends on how things go from here. Again, it’s too early to tell. ---
**Author:** ![Alex\_Dylan](https://forum.infinityfree.com/letter_avatar/alex_dylan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Alex\_Dylan](https://forum.infinityfree.com/u/Alex_Dylan)\ **Post date:** [September 18, 2025, 9:14pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/12 "2025-09-18T21:14:58Z")
I understand that the current situation with [infy.uk](http://infy.uk) is different from past incidents like [epizy.com](http://epizy.com), and I appreciate your efforts in working with a more reliable registrar moving forward.While I understand it’s too early to predict the outcome, I sincerely hope that infyuk can be restored, as the domain is important to me I genuinely hope that,through some resolution, my domain can be preserved. It would be deeply unfortunate to lose it, as it holds significant value for me ---
**Author:** ![afadfaf](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/afadfaf/32/60255_2.png) [@afadfaf](https://forum.infinityfree.com/u/afadfaf)\ **Post date:** [September 19, 2025, 3:52am UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/13 "2025-09-19T03:52:54Z")
it is terrible, I didnot pack it up before and today the web is broken 😭 ---
**Author:** ![Meishin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/meishin/32/59902_2.png) [@Meishin](https://forum.infinityfree.com/u/Meishin)\ **Post date:** [September 19, 2025, 4:46am UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/14 "2025-09-19T04:46:46Z")
Your hosting account is still intact, you don’t need the domain to backup. > [@How to backup your website](https://forum.infinityfree.com/t/how-to-backup-your-website/49304): > > Good website administration requires making backups of your account regularly and storing them somewhere safe yourself. You also need to download backups in order to migrate website to other hosting accounts. InfinityFree does not create or store any backups of free hosting accounts. It’s your responsibility to regularly create backups, and to store them somewhere safely. Backup your website files The best way to backup your website files is by downloading them using a desktop FTP client. Op… ---
**Author:** ![Auriga](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/auriga/32/60326_2.png) [@Auriga](https://forum.infinityfree.com/u/Auriga)\ **Post date:** [September 19, 2025, 6:25am UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/15 "2025-09-19T06:25:36Z")
can you confirm that it can be recovered and we can see [infy.uk](http://infy.uk) again ? if no any other solution like we can change domain from infy.yk to other domain , is that even possiible ? or we need to delete the domian and create new ? i got 3 sites and all of then are on [infy.uk](http://infy.uk) ---
**Author:** ![Alex\_Dylan](https://forum.infinityfree.com/letter_avatar/alex_dylan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Alex\_Dylan](https://forum.infinityfree.com/u/Alex_Dylan)\ **Post date:** [September 19, 2025, 6:44am UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/16 "2025-09-19T06:44:26Z")
seems like you are in trouble, well as admin mentioned earlier > [@Admin](#): > > It’s too early to tell. It’s in Nominet’s hands now. It’s up to them to choose whether they are willing to let the domain operate. We too hope that our domain will be preserved through some resolution ---
**Author:** ![Meishin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/meishin/32/59902_2.png) [@Meishin](https://forum.infinityfree.com/u/Meishin)\ **Post date:** [September 19, 2025, 7:34am UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/17 "2025-09-19T07:34:42Z")
> [@Auriga](#): > > if no any other solution like we can change domain from infy.yk to other domain , is that even possiible While it feels like yourname → [infy.uk](http://infy.uk) like [infy.uk](http://infy.uk) is just an extension you can change like a file extension, domains doesn’t work like that. [infy.uk](http://infy.uk) is “bigger” than the part before it, and there’s no way to “just change the domain from one extension to another”. The only thing you can do is to migrate your website from one to another. > [@How to move a website to a different directory](https://forum.infinityfree.com/t/how-to-move-a-website-to-a-different-directory/88900): > > Every website is linked to a certain htdocs directory on your account. But sometimes you need to move a website from one htdocs directory to another. This may be necessary if: You are moving to a different domain name (e.g. a free subdomain to a custom domain). You have recreated your domain name and it was assigned to a different directory. Fortunately, there is no need to rebuild your website from scratch. It’s not difficult to move your website from one directory to another. How to move a… You don’t have to necessarily delete the domain, and for reference, it not recommended to panic and move away from the domain just yet, sometimes waiting is better. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [September 19, 2025, 7:48am UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/18 "2025-09-19T07:48:00Z")
> [@Auriga](#): > > if no any other solution like we can change domain from infy.yk to other domain , is that even possiible ? or we need to delete the domian and create new ? You can move your website to a different free subdomain. Simply add a new domain to your account and move a website to it. Modifying an existing domain name has never been possible (you can only add and remove domains), and this situation is no exception. If you do decide to go that route, I recommend you keep the [infy.uk](http://infy.uk) domain linked to your account. That way, you can move back when the domain is restored, or just setup a redirect to your new domain. At the very least you’ll prevent others from registering your old domain name. ---
**Author:** ![dan3008](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/dan3008/32/53336_2.png) [@dan3008](https://forum.infinityfree.com/u/dan3008)\ **Post date:** [September 19, 2025, 12:20pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/20 "2025-09-19T12:20:31Z")
Admin or Greenreader9 will post once there’s an update. If you don’t see an update in the top post, there isn’t an update ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [September 19, 2025, 6:21pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/23 "2025-09-19T18:21:23Z")
Please note that we are aware of the problem and its scope, no need to make a post just to share your URL! And just as a clarification, InfinityFree has no control over when this issue is resolved, it is dependent entirely on the domain registrar. Therefore, we don’t have an ETA for when this will be resolved. Posts that don’t add something meaningful to the discussion may be flagged and removed without warning. ---
**Author:** ![DarBal](https://forum.infinityfree.com/letter_avatar/darbal/32/5_5575768a8748004e209b776fc1b2916d.png) [@DarBal](https://forum.infinityfree.com/u/DarBal)\ **Post date:** [September 19, 2025, 10:41pm UTC](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543/25 "2025-09-19T22:41:07Z")
Estimados,.. la situacion es compleja y delicada. Entendemos el problema y entendemos el mensaje de que no hay tiempos estimados. Pero quisiera saber si se hacen reclamos diarios y persistentes para que quien sea el registrador del dominio tome una resolucion mas temprana que tarde. Y por Favor, comunicar cualquier novedad. Sino, sugiero amablemente nos indiquen como poder migrar todo nuestro contenido a otro dominio gratuito? Gracias! [Next page](https://forum.infinityfree.com/t/all-infy-uk-subdomains-down-suspended-by-registry/115543.md?page=2)