# Accounts incorrectly Suspended for Inactivity
**URL:** https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509
**Category:** System Issues
**Created:** [April 28, 2025, 8:29pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509 "2025-04-28T20:29:51Z")
**Posts on this page:** 20
**Page:** 2
### Author:  [@EuropeanRat](https://forum.infinityfree.com/u/EuropeanRat)
#### Post date: [April 29, 2025, 8:39am UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/26 "2025-04-29T08:39:42Z")
The site works fine on my end. DNS propagation can take up to 72 hours for everything to work again
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [April 29, 2025, 8:54am UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/27 "2025-04-29T08:54:28Z")
To repeat very clearly:
## This topic is about inactivity suspensions!
Other types of suspensions, or any other website issues, are not related. Any messages about other issues will be flagged and deleted without warning.
If you have unrelated issues you would like to discuss, please create a new topic in #Hosting Support about it, and help keep this topic clean.
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### Author:  [@anon90933456](https://forum.infinityfree.com/u/anon90933456)
#### Post date: [April 29, 2025, 2:00pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/29 "2025-04-29T14:00:34Z")
2 posts were split to a new topic: [HTTP error 500 on one of my websites](https://forum.infinityfree.com/t/http-error-500-on-one-of-my-websites/109594)
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### Author:  [@vargata](https://forum.infinityfree.com/u/vargata)
#### Post date: [April 29, 2025, 2:54pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/30 "2025-04-29T14:54:51Z")
Hi, yes, I have the same issue, went straight to the client area, pressed the button to reactivate, now its spinning saying
“We’re updating your account…
The page will refresh automatically when it’s done!”
And that is perfectly fine, I will check back tomorrow to see if its up or not, thanks for working on keeping our accounts up and running 😃
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [April 29, 2025, 8:47pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/31 "2025-04-29T20:47:45Z")
2 posts were split to a new topic: [Is it safe to use InfinityFree for storing important website data](https://forum.infinityfree.com/t/is-it-safe-to-use-infinityfree-for-storing-important-website-data/109643)
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### Author:  [@Cpani-2019](https://forum.infinityfree.com/u/Cpani-2019)
#### Post date: [April 29, 2025, 4:49pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/35 "2025-04-29T16:49:55Z")
if0\_38575443 necesito que puedan reactivar la cuenta fue suspendida de manera incorrecta pero no actualiza el estado
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### Author:  [@dan3008](https://forum.infinityfree.com/u/dan3008)
#### Post date: [April 29, 2025, 4:54pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/36 "2025-04-29T16:54:46Z")
You can reactivate it yourself. Tlir your account is suspended for inactivity there’s a button to reactivate in the dashboard
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### Author:  [@dan3008](https://forum.infinityfree.com/u/dan3008)
#### Post date: [April 29, 2025, 4:58pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/37 "2025-04-29T16:58:22Z")
> [@Cpani-2019](#):
>
> if0\_38575443 I need you to reactivate the account; it was suspended incorrectly but the status does not update.
If it’s suspended for inactivity you can reactivate in the dashboard.
If it’s suspended for abuse, you’ll need to raise a ticket
* * *
Si se suspende por inactividad, puedes reactivarlo en el panel.
Si se suspende por abuso, tendrás que generar un ticket.
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### Author:  [@BizSnow5](https://forum.infinityfree.com/u/BizSnow5)
#### Post date: [April 29, 2025, 6:02pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/38 "2025-04-29T18:02:25Z")
Any idea how long the reactivation should take? I clicked the reactivate link, but I’ve had this message for about an hour:
We’re updating your account…
The page will refresh automatically when it’s done!
My status is still: “processing”.
I’ve tried refreshing, but it still shows that message. Anything else I should try besides waiting?
Thanks
[gcaps286.infinityfreeapp.com](http://gcaps286.infinityfreeapp.com)
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### Author:  [@dan3008](https://forum.infinityfree.com/u/dan3008)
#### Post date: [April 29, 2025, 6:09pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/39 "2025-04-29T18:09:10Z")
Clicking your link it looks like it’s reactivated now 🙂 I think the dashboard has been a bit slow updating just because of the numbers
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### Author:  [@BizSnow5](https://forum.infinityfree.com/u/BizSnow5)
#### Post date: [April 29, 2025, 6:13pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/40 "2025-04-29T18:13:13Z")
Yea the dashboard is still showing locked out. I can’t get in to manage the site yet…
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [April 29, 2025, 8:51pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/41 "2025-04-29T20:51:39Z")
4 posts were split to a new topic: [The account is not yet reactivated and no way to reactivate myself](https://forum.infinityfree.com/t/the-account-is-not-yet-reactivated-and-no-way-to-reactivate-myself/109645)
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [April 29, 2025, 8:51pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/46 "2025-04-29T20:51:24Z")
Due to the “congestion issues” I described above, it can take longer than usual for account reactivations to be processed. Rest assured that they are in queue, and your account will be reactivated. Please just have patience until the reactivation has completed.
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### Author:  [@JoseJimenez](https://forum.infinityfree.com/u/JoseJimenez)
#### Post date: [April 29, 2025, 9:29pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/47 "2025-04-29T21:29:38Z")
as of right now i dont see my domain or my files and saw my email telling me my account has been suspended after 30 days i go back and reactviate it now all my work is gone from the files i had domain that had the word fantastic i need this for college do i need to make new domain or domain similar to this…
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [April 29, 2025, 9:30pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/48 "2025-04-29T21:30:40Z")
No domain = no help.
We can’t check what happened to the files of your website if we don’t know what website you’re talking about.
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### Author:  [@Meishin](https://forum.infinityfree.com/u/Meishin)
#### Post date: [April 30, 2025, 5:48am UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/49 "2025-04-30T05:48:41Z")
8 posts were split to a new topic: [Website suspended](https://forum.infinityfree.com/t/website-suspended/109687)
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### Author:  [@JoseJimenez](https://forum.infinityfree.com/u/JoseJimenez)
#### Post date: [April 29, 2025, 9:36pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/50 "2025-04-29T21:36:58Z")
wait nevermind its fixed now
the domain name is fantasticjpages.rf.gd very sorry for the message thank you for the message helping us \<3
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### Author:  [@Admin](https://forum.infinityfree.com/u/Admin)
#### Post date: [April 30, 2025, 2:06pm UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/60 "2025-04-30T14:06:11Z")
2 posts were split to a new topic: [Unable to determine directory status](https://forum.infinityfree.com/t/unable-to-determine-directory-status/109710)
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### Author:  [@chethiya](https://forum.infinityfree.com/u/chethiya)
#### Post date: [April 30, 2025, 2:46am UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/62 "2025-04-30T02:46:34Z")
Hey , I reactivated my site ([https://acefit.infy.uk/](https://acefit.infy.uk/)) using the client area. But I still get redirected to [suspended-website.com](http://suspended-website.com)
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### Author:  [@chethiya](https://forum.infinityfree.com/u/chethiya)
#### Post date: [April 30, 2025, 3:20am UTC](https://forum.infinityfree.com/t/accounts-incorrectly-suspended-for-inactivity/109509/63 "2025-04-30T03:20:31Z")
Nevermind it’s fixed now. Thank you!
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