# Account Suspension Inquiry **URL:** \ **Category:** Hosting Support\ **Created:** [February 2, 2024, 5:30pm UTC](https://forum.infinityfree.com/t/account-suspension-inquiry/89468 "2024-02-02T17:30:28Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [February 2, 2024, 6:31pm UTC](https://forum.infinityfree.com/t/account-suspension-inquiry/89468/3 "2024-02-02T18:31:16Z")
> [@anon91301255](#): > > I want to ensure that my files will still be intact after the reactivation. Yes, they will be intact. > [@anon91301255](#): > > Could someone shed light on whether data loss occurs during this suspension? That wouldn’t happen with this type of suspension. With others like permanent or inactivity, it can happen. If your website does not receive any visitors for 20-60 days, your account will be deactivated and you will have roughly a month to reactivate your account with several emails informing you. On the other hand, with permanent suspensions, it depends on what you violated. > [@My account is suspended, what can I do now](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220): > > You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types. Suspended on request or inactivity If you used the Deactivate Account option in your client area or if your account has not received any visitors in 20-60 days… > [@anon91301255](#): > > if there are any additional steps or recommendations to prevent hitting these limits in the future, I would greatly appreciate the advice. Check the [article](https://forum.infinityfree.com/t/what-is-an-entry-process-and-what-does-the-limit-mean/49329) B0binch0 linked. --- _[View the full topic](https://forum.infinityfree.com/t/account-suspension-inquiry/89468)._