# Account suspended, unable to open ticket **URL:** \ **Category:** Hosting Support\ **Created:** [March 17, 2024, 3:08pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224 "2024-03-17T15:08:48Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![anon74865115](https://forum.infinityfree.com/letter_avatar/anon74865115/32/6_449c533f586939b6e5f246632a46421f.png) [@anon74865115](https://forum.infinityfree.com/u/anon74865115)\ **Post date:** [March 17, 2024, 3:08pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/1 "2024-03-17T15:08:48Z")
### Website URL [https://westoaklandtowestafrica.com/](https://westoaklandtowestafrica.com/) ### Error Message **Account Suspended** Your account is suspended this could be due to reaching limits of your hosting plan or for abuse. ### Other Information When I click the ‘Make a support ticket to find out more’ link, I just get redirected to [dash.infinityfree.com](http://dash.infinityfree.com) ---
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [March 17, 2024, 3:11pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/2 "2024-03-17T15:11:35Z")
Welcome! > [@anon74865115](#): > > I just get redirected to [dash.infinityfree.com](http://dash.infinityfree.com) That’s normal. In the client area, go to your suspended account and click the red button that says something along the lines of “Create support ticket” and state your issue. Then wait for somebody to respond (it may take a couple of hours). ---
**Author:** ![anon74865115](https://forum.infinityfree.com/letter_avatar/anon74865115/32/6_449c533f586939b6e5f246632a46421f.png) [@anon74865115](https://forum.infinityfree.com/u/anon74865115)\ **Post date:** [March 17, 2024, 3:15pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/3 "2024-03-17T15:15:49Z")
Thanks for the suggestion! There is no such button in the client area, unfortunately. ---
**Author:** ![YT\_Xaos](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/yt_xaos/32/45201_2.png) [@YT\_Xaos](https://forum.infinityfree.com/u/YT_Xaos)\ **Post date:** [March 17, 2024, 3:43pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/4 "2024-03-17T15:43:42Z")
Can you screenshot the client area and send it here? ---
**Author:** ![anon74865115](https://forum.infinityfree.com/letter_avatar/anon74865115/32/6_449c533f586939b6e5f246632a46421f.png) [@anon74865115](https://forum.infinityfree.com/u/anon74865115)\ **Post date:** [March 17, 2024, 4:15pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/5 "2024-03-17T16:15:03Z")
![Screenshot 2024-03-17 at 12.12.22 PM](https://forum-cdn.infinityfree.net/original/3X/6/e/6ea2da56c2517a40d6f8ef7b4cc94be08e95f9bb.png) Sure, here you go. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 17, 2024, 5:47pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/6 "2024-03-17T17:47:12Z")
That account is not suspended. ![image](https://forum-cdn.infinityfree.net/original/3X/7/6/76d1651d1cb557e431e793dcb819becee6cd1b42.png) Just because you are redirected to the suspended page does not mean the domain is, in fact, suspended. > [@Why Your Domain Redirects to suspended-domain.net](https://forum.infinityfree.com/t/why-does-my-domain-redirect-to-suspendeddomain-org-suspended-website-com/49236): > > Sometimes, your domain name may redirect to the website suspended-domain.net instead of showing your website. Contrary to what the domain implies, there are various reasons as to why your domain name may redirect to suspended-domain.net. In short: This happens if your browser is connecting to a website IP address, but there is no active website for your domain on the IP address. This article explains the different ways this can happen and how to fix each situation. What to Expect When Fixing … ---
**Author:** ![anon42008019](https://forum.infinityfree.com/letter_avatar/anon42008019/32/6_449c533f586939b6e5f246632a46421f.png) [@anon42008019](https://forum.infinityfree.com/u/anon42008019)\ **Post date:** [March 17, 2024, 5:53pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/7 "2024-03-17T17:53:13Z")
You missed what OP mentioned. > [@anon74865115](#): > > Your account is suspended this could be due to reaching limits of your hosting plan or for abuse. ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 17, 2024, 7:46pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/8 "2024-03-17T19:46:54Z")
My guess is that the account may have been suspended before? I don’t think that message appears anywhere besides the client area, right? ---
**Author:** ![anon74865115](https://forum.infinityfree.com/letter_avatar/anon74865115/32/6_449c533f586939b6e5f246632a46421f.png) [@anon74865115](https://forum.infinityfree.com/u/anon74865115)\ **Post date:** [March 17, 2024, 8:48pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/9 "2024-03-17T20:48:58Z")
This is the first time the account got suspended in the 3+ years I’ve been using InfinityFree. Another editor was putting together a page in the Wordpress admin area when they got redirected to the suspended account page. The error only shows up only in cPanel, which also now has limited functions available - attached screenshot (all ticket links under the Support section just link back to the dashboard.) I read the forum posts on possible suspension reasons and I’m sure there must be a legitimate reason but I just don’t know what it is or how to find out, now that I am locked out. ![Screenshot 2024-03-17 at 4.43.08 PM](https://forum-cdn.infinityfree.net/original/3X/1/b/1b696163e6c830675f7f6434a80e2ce45d3d9927.png) ---
**Author:** ![Greenreader9](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/greenreader9/32/22847_2.png) [@Greenreader9](https://forum.infinityfree.com/u/Greenreader9)\ **Post date:** [March 17, 2024, 9:17pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/10 "2024-03-17T21:17:44Z")
Gotcha. There must have been a mis-communication between the Client area and the backend system causing the client area not to show the site as suspended. The Ticket button in the control panel does not work, as you should create the ticket in the client area instead (Which you cannot do since they are not synced up). You can either wait for Admin to come sync them manually, or you can create an account at [https://support.ifastnet.com](https://support.ifastnet.com) and request the reason (and/or reactivation) for the account. ---
**Author:** ![anon74865115](https://forum.infinityfree.com/letter_avatar/anon74865115/32/6_449c533f586939b6e5f246632a46421f.png) [@anon74865115](https://forum.infinityfree.com/u/anon74865115)\ **Post date:** [March 18, 2024, 12:12am UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/11 "2024-03-18T00:12:55Z")
Thanks so much for your insight, Greenreader9! I created a ticket on [ifastnet.com](http://ifastnet.com) as suggested. Hopefully we can get this resolved soon! ---
**Author:** ![anon58484385](https://forum.infinityfree.com/letter_avatar/anon58484385/32/6_449c533f586939b6e5f246632a46421f.png) [@anon58484385](https://forum.infinityfree.com/u/anon58484385)\ **Post date:** [March 18, 2024, 9:28am UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/12 "2024-03-18T09:28:58Z")
Try making an account on [support.ifastnet.com](http://support.ifastnet.com) , create a support ticket there, and state your issue alongside including your hosting account username. The client area maybe forgot to show that your account is actually suspended 🙂 ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [March 18, 2024, 2:20pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/13 "2024-03-18T14:20:20Z")
The status of your account is now synced in the client area. We’re still investigating why the status of your account did not get processed correctly on our end. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [March 25, 2024, 2:21pm UTC](https://forum.infinityfree.com/t/account-suspended-unable-to-open-ticket/91224/14 "2024-03-25T14:21:11Z")
Closed on March 25, 2024, 2:21pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.