# Account Suspended Please Help Me Recover My Website Files **URL:** https://forum.infinityfree.com/t/account-suspended-please-help-me-recover-my-website-files/112690 **Category:** Hosting Support **Created:** [July 4, 2025, 7:41pm UTC](https://forum.infinityfree.com/t/account-suspended-please-help-me-recover-my-website-files/112690 "2025-07-04T19:41:35Z") **Posts on this page:** 1 **Showing post:** 4
### Author: ![EdwardSkunk](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/edwardskunk/32/66982_2.png) [@EdwardSkunk](https://forum.infinityfree.com/u/EdwardSkunk) #### Post date: [July 4, 2025, 8:48pm UTC](https://forum.infinityfree.com/t/account-suspended-please-help-me-recover-my-website-files/112690/4 "2025-07-04T20:48:28Z")
You can send a support ticket in the client area where you can ask to be reactivated. If the support staff won’t do that, they’ll usually be willing to generate a backup for you (with the occasional exception of extreme rule violations). See the following article for more detailed instructions. > [@My account is suspended, what can I do now](https://forum.infinityfree.com/t/my-account-is-suspended-what-can-i-do-now/49220): > > You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types. Suspended on request or inactivity If you used the Deactivate Account option in your client area or if your account has not received any visitors in 20-60 days… Nobody on the forum, including the admin can assist you on this matter. --- _[View the full topic](https://forum.infinityfree.com/t/account-suspended-please-help-me-recover-my-website-files/112690)._