Thank you for the quick response. I understand your side. I promise I do, your right where you are and I am in the wrong here but it was an HONEST MISTAKE with absolutely NO ILL INTENT. You mentioned it can’t be done and I can’t grab my files because it may have compromised data. To counteract those points please look at the following statements:
1.) The files were uploaded for the first time and within a minute all servers were suspened. It wasn’t possible to even access them so how could anyone have had their data compromised?
2.) You can check the files if you’d like there is nothing in it. I am trying to be honest as possible, we are a registered company in the US we pay taxes, we wouldn’t do something of such nature for ill intent.
3.) MOST IMPORTANT: the files were hosted on 1/3 of the accounts, specifically the one labeled “oculusnet.ga”. This means the files would only present data here and not on the other two accounts. The other two accounts are the important ones that contain our two websites. I’d like to access or get a backup of those two accounts only the “oculusnet.ga” is only for testing which is why nothing important is in it. I just need the other two accounts’ data, which would not have compromised credentials because they are a completely different account. Once again, you can search through the directories.
I realize I should keep backups, however, since I was on the free plan: the backups would eat up the daily limits along with my storage caps. This is why I didn’t keep them.
I understand, I do. I am in the utter wrong here and at fault for not following policies thoroughly, but I genuinely did not know. I am a trustworthy man with an admirable company. Of course, you cannot just trust my word but I do mean it. I can show you proof of anything you need. I swear this wasn’t meant for ill intent. I do not even want the files from there, I want the files from the other two important accounts. I even plan on upgrading to premium on iHostNet since the prices are cheaper than GoDaddy. Please try to understand our side once with a clear mind, we understand your side.