Account suspended after Elementor editing CPU limit exceeded

Hosting Support
1

Website URL

koreatown.great-site.net

Error Message

Your account is temporarily suspended.
Your account was suspended because you hit the CPU limits.
Accounts that hit a daily limit are suspended for 24 hours.

FTP Error Message

530 Login authentication failed
Critical error: Could not connect to serve

Other Information

I was using the website normally and actively editing pages with Elementor when the suspension occurred.
No unusual traffic or scripts were running, and the site is a standard WordPress website.

The issue appeared after extended Elementor editing sessions.
After the suspension, FTP and File Manager access were no longer available, which I understand is expected behavior while the account is suspended.

I would like to confirm that this suspension is only due to CPU usage limits and that no files or data have been lost and I want to know how did I exceed the limits .

2

Elementor is really heavy, and not a good match for Infinity Free hosting. This is almost certainly what caused the CPU limits to be exceeded

You’re files won’t have been deleted and will still be there once the 24 hour suspension has passed

9 Likes
3

Okay I understand , thank you

4

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