Hi, my hosting account (username: if0_38788317) has been stuck in Pending mode for more than 2 days. I can’t access my files via FTP or the file manager. I’d like to either finish activation or recover my files (htdocs + database). Can someone please help or let me know what’s going on?

can you please share a screenshot of what’s happening? My account has never been stuck in pending, so cant offer much advice until I can see what’s happening. cheers Dan

Thank god,please see below:/attached [Screenshot 2025-08-02 152318 of infinity free]

Is that “pending” to you? [image] My account is suspended, what can I do now Account Management You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types. Suspended on request or inactivity If you used the Deactivate Account option in your client area or if your account has not received any visitors in 20-60 days…

i dont think you can help: so here [Ticket support]

So it’s not your account stuck in pending, it’s your ticket stuck in pending. You’re right about I cannot help you much, but no one on this forum can help you much on this. Including the Admin, no jokes. There’re two possibilities: Your ticket simply gets out of the queue. In this case, please reply to the ticket. Ignore the “putting you to the back of the queue warning”, that’s better than not in the queue at all. Your account is suspended due to serious ToS violation. Sometimes the staff will delibrately not reply to you in such cases. Please try replying to the ticket first.

thanks for trying here is my validated response [Screenshot 2025-08-02 155137 ticket reply]

Account stuck in “Pending” status for 2+ days — need access to files

Hosting Support

Meishin August 2, 2025, 1:28pm 4

Is that “pending” to you?