# Account Creation Error Step 2 **URL:** \ **Category:** Hosting Support\ **Created:** [January 4, 2021, 2:53pm UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149 "2021-01-04T14:53:43Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![anon91190565](https://forum.infinityfree.com/letter_avatar/anon91190565/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon91190565](https://forum.infinityfree.com/u/anon91190565)\ **Post date:** [January 4, 2021, 2:53pm UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/1 "2021-01-04T14:53:43Z")
### Username (e.g. epiz\_XXX) or Website URL When I try to add my website to infinity free It always say me that Your domain is not yet pointing to [ns1.epizy.com](http://ns1.epizy.com) and [ns2.epizy.com](http://ns2.epizy.com). Change your nameservers at your domain registrar and wait a few hours. You can also create an account with a subdomain first. But on my domain register website it is pointing to these nameservers for about over 3 months I am trying to add my website after 3 months of inactivity but still it is not working as I don’t have enough money for a paid hosting so please kindly help me. I only love this website because its free and reliable but this error is taking me over this… (please specify the website or account you are asking about) ### Error Message (please share the FULL error message you see) ### Other Information (other information and details relevant to your question) ---
**Author:** ![anon77371365](https://forum.infinityfree.com/letter_avatar/anon77371365/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon77371365](https://forum.infinityfree.com/u/anon77371365)\ **Post date:** [January 4, 2021, 2:57pm UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/2 "2021-01-04T14:57:40Z")
First things first, give your domain name ---
**Author:** ![anon91190565](https://forum.infinityfree.com/letter_avatar/anon91190565/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon91190565](https://forum.infinityfree.com/u/anon91190565)\ **Post date:** [January 6, 2021, 5:25am UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/3 "2021-01-06T05:25:40Z")
it won’t connect domain navpreet.xyz ---
**Author:** ![FlutterHoney](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/flutterhoney/32/17560_2.png) [@FlutterHoney](https://forum.infinityfree.com/u/FlutterHoney)\ **Post date:** [January 6, 2021, 5:30am UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/4 "2021-01-06T05:30:01Z")
![Screenshot from 2021-01-06 12-28-19](https://forum-cdn.infinityfree.net/original/2X/a/a1bae61529e334ecd8183a967705b02a943ce644.png) Please check your nameservers again in your domain registrar and make sure you add your domain to your hosting account as well > **[How to add your own domain to your account](https://forum.infinityfree.com/docs?topic=49227)** > > While a free subdomain is a great way to get started, a website looks a lot more professional with a custom domain name. Fortunately, you can register your own domain name with an external company (like NameSilo) and use it on InfinityFree. There... ---
**Author:** ![anon91190565](https://forum.infinityfree.com/letter_avatar/anon91190565/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon91190565](https://forum.infinityfree.com/u/anon91190565)\ **Post date:** [January 6, 2021, 5:32am UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/5 "2021-01-06T05:32:09Z")
![ns](https://forum-cdn.infinityfree.net/original/2X/7/7a95628ce52a1e239a574f4d0aeb449ca1b080e4.png) ---
**Author:** ![anon2458064](https://forum.infinityfree.com/letter_avatar/anon2458064/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon2458064](https://forum.infinityfree.com/u/anon2458064)\ **Post date:** [January 6, 2021, 5:59am UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/6 "2021-01-06T05:59:19Z")
Hmm ![image](https://forum-cdn.infinityfree.net/original/2X/9/96cff1ca15fc77135226c9872c5ab75af4324c90.png) it seems that the Nameservers isn’t propagated yet… Where did you buy your domain name? ---
**Author:** ![anon91190565](https://forum.infinityfree.com/letter_avatar/anon91190565/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon91190565](https://forum.infinityfree.com/u/anon91190565)\ **Post date:** [January 6, 2021, 6:00am UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/7 "2021-01-06T06:00:40Z")
ymm I bought It from alibaba cloud ---
**Author:** ![anon91190565](https://forum.infinityfree.com/letter_avatar/anon91190565/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon91190565](https://forum.infinityfree.com/u/anon91190565)\ **Post date:** [January 6, 2021, 6:01am UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/8 "2021-01-06T06:01:13Z")
it worked fine for 4 months ---
**Author:** ![anon2458064](https://forum.infinityfree.com/letter_avatar/anon2458064/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon2458064](https://forum.infinityfree.com/u/anon2458064)\ **Post date:** [January 6, 2021, 6:08am UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/9 "2021-01-06T06:08:19Z")
This is a domain problem. As stated by @FlutterHoney picture above and the picture I posted above, it shows as there is NO nameservers associated / linked with that domain. Check with Alibabas support team to resolve this issue. ---
**Author:** ![anon91190565](https://forum.infinityfree.com/letter_avatar/anon91190565/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon91190565](https://forum.infinityfree.com/u/anon91190565)\ **Post date:** [January 6, 2021, 6:38am UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/10 "2021-01-06T06:38:13Z")
ok I’ ll try ---
**Author:** ![anon2458064](https://forum.infinityfree.com/letter_avatar/anon2458064/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon2458064](https://forum.infinityfree.com/u/anon2458064)\ **Post date:** [January 6, 2021, 6:39am UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/11 "2021-01-06T06:39:34Z")
Ok. Please keep me updated! Thanks and have a great day! ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [January 6, 2021, 3:12pm UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/12 "2021-01-06T15:12:54Z")
Checking the WHOIS status of your domain name, I can see the following: ```auto Domain Status: serverHold https://icann.org/epp#serverHold ``` To see what this means, quoting from [this page from ICANN](https://www.icann.org/resources/pages/epp-status-codes-2014-06-16-en): > This status code is set by your domain’s Registry Operator. Your domain is not activated in the DNS. > > If you provided delegation information (name servers), this status may indicate an issue with your domain that needs resolution. If so, you should contact your registrar to request more information. If your domain does not have any issues, but you need it to resolve in the DNS, you must first contact your registrar in order to provide the necessary delegation information. So yeah, you’ll definitely need to check this with Alibaba. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [January 21, 2021, 3:12pm UTC](https://forum.infinityfree.com/t/account-creation-error-step-2/40149/13 "2021-01-21T15:12:56Z")
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