# 530 error when connecting

**URL:** <https://forum.infinityfree.com/t/530-error-when-connecting/107355>\
**Category:** Hosting Support\
**Created:** [March 14, 2025, 1:06pm UTC](https://forum.infinityfree.com/t/530-error-when-connecting/107355 "2025-03-14T13:06:37Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\
**Post date:** [March 14, 2025, 1:14pm UTC](https://forum.infinityfree.com/t/530-error-when-connecting/107355/5 "2025-03-14T13:14:35Z")

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Did you do this?

> [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307/1):
>
> ## Login to your control panel
> 
> After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account.
> 
> You can login to the control panel by logging in to the [client area](https://app.infinityfree.net/accounts), go to the Accounts list and click Manage next to the account. Then, click the big green button which says Control Panel to login.
> 
> After this, you can try to reconnect to FTP.

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