500 Internal Server Error & Debug Log Not Being Created

[NadeemSkillsPortal25]

Website URL https://nadeemenglishskills.infy.uk

Hello InfinityFree Support,

I’m experiencing a 500 Internal Server Error on my WordPress site hosted with you. I shared a temporary login link with the ChatGPT support team so they could assist in troubleshooting, but they are unable to access the site due to this 500 error.

To investigate the issue, I enabled debugging in my wp-config.php file using the following lines:

define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);

However, even with these settings enabled, no wp-content/debug.log file is being generated — so I cannot see the actual error behind the 500 response.

Could you please confirm:

Is error logging enabled on the server?

Does my account have write permissions for the wp-content directory?

Where can I find the actual error logs related to this 500 issue?

Please help me identify what’s causing this so I can resolve the problem and provide proper access to the support team.
Thank you!

[EuropeanRat]

500 means the PHP code has crashed.
I have no idea how WordPress works, so all I can ask, can you try turning off any plugins and revert to the main theme?

@NadeemSkillsPortal25

Is error logging enabled on the server?

Not by default - however you can turn it on

Http error 500

When trying to access your website, you may see a page which returns the status code “500”. In Google Chrome, you’ll see a page with the error code HTTP ERROR 500. There are typically two reasons which can cause this error: The PHP code has crashed. The .htaccess file contains invalid rules. Here are some things you can try to debug and fix this. Fixing crashing PHP code A HTTP ERROR 500 simply tells you that the PHP code has crashed, but gives no information as to why it has crashed. Gett…

@NadeemSkillsPortal25

Does my account have write permissions for the wp-content directory?

Although I cannot check your account, there is no way that you can change CHMOD values to be left out, AFAIK.

@NadeemSkillsPortal25

I shared a temporary login link with the ChatGPT support team

You are most likely unable to do that due to the security system and ChatGPT being bad at coding and troubleshooting due to it mostly relying on old data and, even fake news sites

[wasik405]

Your site seems to be working fine and isn’t showing any 500 error:

And please do not expose your email as this is a public forum

[NadeemSkillsPortal25]

@EuropeanRat

I have no idea how WordPress works, so all I can ask, can you try turning off any plugins and revert to the main theme?

ٰOkay, I’ll see.