We had a fix which looked good for a few days, and then new problems were starting to arise. We’re having trouble getting grip on this issue, which is why it’s taking so long. I don’t know whether this is actually the same issue or another issue with the same symptoms.
As far as I can tell, this is a load issue on the storage cluster, which could also explain the poor transfer space when you are able to connect to the servers.
This issue is hard to detect, debug and fix, which is why it’s taking so long.
I got an update from iFastNet this morning: this issue is caused by a malfunctioning storage server. To fix this issue, someone needs to go down to the data center and repair this, but due to quarantine measures it’s hard to get people there. Someone should be able to go there on Monday and fix this issue.
Yes, it does seem that the attempted fix from Monday has improved the performance somewhat, but hasn’t fully solved the load issues. The next action is currently being investigated, but it’s still not certain what exactly the solution is.
This is caused by the server closing the FTP. Our server kills inactive FTP connections quite quickly and aggressively, so this is normal. But as long as you login, immediately navigate to the path you wish to transfer files to or from and initiate the transfer, everything should work. If you come back some time later to do more transfers, you can just disconnect and reconnect your FTP client and initiate the new transfers.
What’s the error? Not every log line is an error, you know. This is just the normal welcome message sent by our FTP server.
Yes, there are FTP issues, hence why this topic was created.
Although those two lines don’t correlate with the issue description above, so they may be unrelated.
So can you please create a new topic and describe the issue in more detail here? The symptoms of the known issues are well documented in the first post. If you experience something else, you’re not experiencing this issue, which means you’re hijacking this topic with unrelated questions. Please don’t do that.