# 404 Error **URL:** \ **Category:** Hosting Support\ **Created:** [September 1, 2023, 11:46pm UTC](https://forum.infinityfree.com/t/404-error/82059 "2023-09-01T23:46:15Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![solace-ken](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/solace-ken/32/29500_2.png) [@solace-ken](https://forum.infinityfree.com/u/solace-ken)\ **Post date:** [September 2, 2023, 3:30am UTC](https://forum.infinityfree.com/t/404-error/82059/2 "2023-09-02T03:30:20Z")
Hi, Did you see the announcement about the recent outage? There was a disk that got corrupted and some files were lost. You can check your Website IP by going to your account page ([https://dash.infinityfree.com/accounts](https://dash.infinityfree.com/accounts)) and click on the account name. It’s possible that your IP address was one of the ones which were affected? This could explain the missing files and 404 errors. Here’s the thread about the server issue: > [@Missing / Deleted Files, Error 403/404, FTP 421 Home directory not available](https://forum.infinityfree.com/t/missing-deleted-files-error-403-404-ftp-421-home-directory-not-available/80960/): > > Which components are affected by this issue You will be affected by this issue if your hosting account (website) is on one of these IP addresses: 185.27.134.98 185.27.134.116 185.27.134.215 What issues may you see FTP → 421 Home directory not available 404 this one (when visiting your website) [404] Error 403 (text form only - no imgs) → when visiting your website. Your website will show some kind of The connection has timed out / Connection Refused / Unable to connect / ERR\_CON… --- _[View the full topic](https://forum.infinityfree.com/t/404-error/82059)._