# 403 forbidden on image Neufchateau\_20230918\_152405.jpg

**URL:** <https://forum.infinityfree.com/t/403-forbidden-on-image-neufchateau-20230918-152405-jpg/84276>\
**Category:** Hosting Support\
**Created:** [October 12, 2023, 4:39pm UTC](https://forum.infinityfree.com/t/403-forbidden-on-image-neufchateau-20230918-152405-jpg/84276 "2023-10-12T16:39:57Z")\
**Posts on this page:** 1\
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**Author:** ![anon90933456](https://forum.infinityfree.com/letter_avatar/anon90933456/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon90933456](https://forum.infinityfree.com/u/anon90933456)\
**Post date:** [October 12, 2023, 4:58pm UTC](https://forum.infinityfree.com/t/403-forbidden-on-image-neufchateau-20230918-152405-jpg/84276/2 "2023-10-12T16:58:48Z")

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Hi and welcome to the forum! From this article:

> [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/docs?topic=58664):
>
> Getting a 403 error means the server is refusing to show your webpage. Here are the most common causes and how to fix them: 1. Website Files Are in the Wrong Location The Issue: Your domain might be pointing to an empty or non-existent folder. How to Check: Log into your [InfinityFree client area](https://dash.infinityfree.com) Go to Accounts → [Select your account] → Domains → [Find your domain] → Manage Find the Directory Status card, and look at the Directory displayed there Understanding the folder structure: Your fi…

> [@](#):
>
> ## The URL contains a blocked file or folder name
> 
> ### The “chat” keyword
> 
> Live chat scripts are not allowed on InfinityFree hosting. Chat scripts work by constantly refreshing the page in the background. These background refreshes generates excessive server load, which is why we cannot host them. You are free to use live chat on your website though, but you will have to use an externally hosted chat system to handle the messages.
> 
> To enforce this, the `chat` keyword is blocked on our servers. If you try to access any URL with `chat` in it, you’ll get a 403 Forbidden page. For example, [http://example.com/chat.php](http://example.com/chat.php), [http://example.com/livechat/index.php](http://example.com/livechat/index.php) will all result in a 403 error.
> 
> To fix this, you can rename the file or folder to anything else (like `talk`, `message`, `conversation` or whatever else you want).
> 
> Please do note that live chat scripts are banned completely, and being able to work around this block doesn’t mean it’s OK to host a live chat script with us.

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