# 403 Forbidden errors - guide didn't help **URL:** \ **Category:** Hosting Support\ **Created:** [October 17, 2023, 7:39pm UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639 "2023-10-17T19:39:49Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![anon73379892](https://forum.infinityfree.com/letter_avatar/anon73379892/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon73379892](https://forum.infinityfree.com/u/anon73379892)\ **Post date:** [October 17, 2023, 7:39pm UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639/1 "2023-10-17T19:39:49Z")
**Website URL** [Reklamkraft.co](http://Reklamkraft.co) **Error Message** 403 Forbidden - Server or website configuration is blocking you from viewing this page **Other Information** I’m not sure why it doesnt work, as all my files look to be fine and i haven’t touched them. I would appreciate aby support in this matter. Thank you in advance! ---
**Author:** ![ChrisPAR](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/chrispar/32/8743_2.png) [@ChrisPAR](https://forum.infinityfree.com/u/ChrisPAR)\ **Post date:** [October 17, 2023, 7:43pm UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639/2 "2023-10-17T19:43:50Z")
I’m getting a 403 redirect: > [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/t/redirected-to-infinityfree-403-forbidden-page/58664): > > Getting a 403 error means the server is refusing to show your webpage. Here are the most common causes and how to fix them: 1. Website Files Are in the Wrong Location The Issue: Your domain might be pointing to an empty or non-existent folder. How to Check: Log into your [InfinityFree client area](https://dash.infinityfree.com) Go to Accounts → [Select your account] → Domains → [Find your domain] → Manage Find the Directory Status card, and look at the Directory displayed there Understanding the folder structure: Your fi… ---
**Author:** ![anon73379892](https://forum.infinityfree.com/letter_avatar/anon73379892/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon73379892](https://forum.infinityfree.com/u/anon73379892)\ **Post date:** [October 17, 2023, 7:49pm UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639/3 "2023-10-17T19:49:46Z")
I saw the thread, but I couldn’t find a solution. Is it possible that it’s related to WordPress? ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [October 18, 2023, 5:06am UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639/4 "2023-10-18T05:06:37Z")
Please provide detail screenshot of your hosting file directory ---
**Author:** ![anon73379892](https://forum.infinityfree.com/letter_avatar/anon73379892/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon73379892](https://forum.infinityfree.com/u/anon73379892)\ **Post date:** [October 18, 2023, 6:10am UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639/6 "2023-10-18T06:10:52Z")
> [@KangJL](#): > > hosting file directory ![Screenshot_20231018_080942_Chrome](https://forum-cdn.infinityfree.net/original/3X/9/4/94070f0a27cb426ea4d612756b3433d929a94da5.jpeg) ![Screenshot_20231018_080821_Chrome](https://forum-cdn.infinityfree.net/original/3X/9/2/92af11652dfe71002c5bb1bf88fcecd4ec77dde0.png) ![Screenshot_20231018_080754_Chrome](https://forum-cdn.infinityfree.net/original/3X/1/1/11d2ce5be611317642794c220232437d2298b810.png) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [October 18, 2023, 6:55am UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639/7 "2023-10-18T06:55:58Z")
Please show content of this folder ![image](https://forum-cdn.infinityfree.net/original/3X/4/a/4a6a33f112d8493e8a0851916da46db4c76e05c6.png) ---
**Author:** ![anon73379892](https://forum.infinityfree.com/letter_avatar/anon73379892/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon73379892](https://forum.infinityfree.com/u/anon73379892)\ **Post date:** [October 18, 2023, 7:17am UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639/8 "2023-10-18T07:17:56Z")
@KangJL The only thing there was an empty .htaccess file. Is there supposed to be more? ![Screenshot_20231018_091558_Chrome](https://forum-cdn.infinityfree.net/original/3X/c/a/cac7637bad3ce58420e9e13898b480a774118ef8.png) ![Screenshot_20231018_091551_Chrome](https://forum-cdn.infinityfree.net/original/3X/4/c/4c021c7dce07d9e40af0ee9528dd4105256e4d3f.png) ---
**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\ **Post date:** [October 18, 2023, 7:46am UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639/9 "2023-10-18T07:46:11Z")
Missing index.php is causing E403. Did you read the article from ChrisPAR ? Is not that guide did not help. Obviously you did not read… ---
**Author:** ![anon73379892](https://forum.infinityfree.com/letter_avatar/anon73379892/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon73379892](https://forum.infinityfree.com/u/anon73379892)\ **Post date:** [October 18, 2023, 7:50am UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639/10 "2023-10-18T07:50:52Z")
I read it, but I’m quite new to this, and I’m struggling to understand what to do. Should I simply include the line “Options +Indexes” in the .htaccess file? Or do I need to add the lines for “yourFile.html”? If so, which files should those be? I apologize in advance; I’m learning as I go. ---
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [October 18, 2023, 9:05am UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639/11 "2023-10-18T09:05:50Z")
Just setup your website files as you would normally and they will work. The 403 Forbidden error doesn’t mean anything is wrong with your account or domain, it only means that there is no website on the domain right now. That’s why there is no specific step you need to do, it all depends on what website you’re trying to set up. For example, if you want to move the website from the main htdocs directory to your domain, you can simply delete the `htdocs` directory that’s located in the `reklamkraft.co` directory, and then move the `htdocs` directory from the base directory into the `reklamkraft.co` directory. ---
**Author:** ![anon73379892](https://forum.infinityfree.com/letter_avatar/anon73379892/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon73379892](https://forum.infinityfree.com/u/anon73379892)\ **Post date:** [October 18, 2023, 10:07am UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639/12 "2023-10-18T10:07:20Z")
That worked. Thank you for all your help. ---
**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\ **Post date:** [October 25, 2023, 10:07am UTC](https://forum.infinityfree.com/t/403-forbidden-errors-guide-didnt-help/84639/13 "2023-10-25T10:07:40Z")
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