# 403 Access Denied

**URL:** <https://forum.infinityfree.com/t/403-access-denied/98811>\
**Category:** Hosting Support\
**Created:** [September 13, 2024, 8:55am UTC](https://forum.infinityfree.com/t/403-access-denied/98811 "2024-09-13T08:55:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anon4199132](https://forum.infinityfree.com/letter_avatar/anon4199132/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon4199132](https://forum.infinityfree.com/u/anon4199132)\
**Post date:** [September 13, 2024, 8:55am UTC](https://forum.infinityfree.com/t/403-access-denied/98811/1 "2024-09-13T08:55:06Z")

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My username is guruuuuu and my site URL is pabook.free.nf

My hosting vol is “vol13\_3”.

I don’t know why, but when I tried to open my site, an error called 403 Access Denied showed up. I already checked all the name of the uploaded folders, and there is no “chat” name.

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**Author:** ![KangJL](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/kangjl/32/12130_2.png) [@KangJL](https://forum.infinityfree.com/u/KangJL)\
**Post date:** [September 13, 2024, 8:58am UTC](https://forum.infinityfree.com/t/403-access-denied/98811/2 "2024-09-13T08:58:15Z")

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Please read

> [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/t/redirected-to-infinityfree-403-forbidden-page/58664/):
>
> Getting a 403 error means the server is refusing to show your webpage. Here are the most common causes and how to fix them: 1. Website Files Are in the Wrong Location The Issue: Your domain might be pointing to an empty or non-existent folder. How to Check: Log into your [InfinityFree client area](https://dash.infinityfree.com) Go to Accounts → [Select your account] → Domains → [Find your domain] → Manage Find the Directory Status card, and look at the Directory displayed there Understanding the folder structure: Your fi…

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**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\
**Post date:** [September 13, 2024, 11:14am UTC](https://forum.infinityfree.com/t/403-access-denied/98811/3 "2024-09-13T11:14:35Z")

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There are many reasons why you might see a 403 error. Having “chat” in the URL is one of them, but definitely not the only one.

Please see the article that @KangJL linked to above to see if any of the other known causes apply.

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**Author:** ![system](https://infinityfree-forum-uploads.s3.dualstack.eu-central-1.amazonaws.com/original/3X/b/0/b024fd3fa88bae093c9576e55c2c94e33f890206.svg) [@system](https://forum.infinityfree.com/u/system)\
**Post date:** [September 20, 2024, 11:15am UTC](https://forum.infinityfree.com/t/403-access-denied/98811/4 "2024-09-20T11:15:08Z")

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