# 403 access denied **URL:** \ **Category:** Hosting Support\ **Created:** [March 27, 2024, 6:59am UTC](https://forum.infinityfree.com/t/403-access-denied/91611 "2024-03-27T06:59:29Z")\ **Posts on this page:** 1\ **Showing post:** 10
**Author:** ![Admin](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/admin/32/36437_2.png) [@Admin](https://forum.infinityfree.com/u/Admin)\ **Post date:** [March 27, 2024, 2:23pm UTC](https://forum.infinityfree.com/t/403-access-denied/91611/10 "2024-03-27T14:23:39Z")
I checked your website, and it seems that there are no files anymore, just a few empty directories. The hosting volume your website is on suffered a tragic incident that resulted in the loss of all data. So I don’t know when you last checked your website, but it may have been gone since then already: > [@Website files missing on vol1\_7, vol1\_8 and vol2\_8](https://forum.infinityfree.com/t/website-files-missing-on-vol1-7-vol1-8-and-vol2-8/89745): > > Website files missing on vol1\_7, vol1\_8 and vol2\_8 Since the 6th of February, we have been receiving a large number of reports of website files having disappeared from hosting volumes vol1\_7, vol1\_8 and vol2\_8. On hosting volume vol1\_7 and vol1\_8 it has been confirmed that data corruption problem has occurred, that has resulted in the loss of the files of some accounts on these volumes. iFastNet is currently investigating if any data can be recovered, but this will likely take some time, and it… > [@oldbiggles](#): > > both 185.27.134/11 and [ftpupload.net](http://ftpupload.net) refuse to connect Can you please share the logs from [FileZilla](https://filezilla-project.org/download.php?type=client)? You shared some logs before, but those clearly showed a wrong IP address. > [@How to get full logs from FileZilla](https://forum.infinityfree.com/t/how-to-get-full-logs-from-filezilla/49303): > > When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the… You may also want to try some of the things from this article and see if it helps: > [@Help, I cannot connect to FTP](https://forum.infinityfree.com/t/help-i-cannot-connect-to-ftp/49307): > > Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… --- _[View the full topic](https://forum.infinityfree.com/t/403-access-denied/91611)._