# 403 Access denied

**URL:** <https://forum.infinityfree.com/t/403-access-denied/73651>\
**Category:** Hosting Support\
**Created:** [March 18, 2023, 1:01pm UTC](https://forum.infinityfree.com/t/403-access-denied/73651 "2023-03-18T13:01:00Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![anon94824789](https://forum.infinityfree.com/letter_avatar/anon94824789/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon94824789](https://forum.infinityfree.com/u/anon94824789)\
**Post date:** [March 18, 2023, 1:01pm UTC](https://forum.infinityfree.com/t/403-access-denied/73651/1 "2023-03-18T13:01:00Z")

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Hello, I recently uploaded my files for my webpage. There are about 5 pages. Three of them work without any problems but the others don’t because if I go on them there will be the error message: “403 Access denied” and I don’t know how to solve it. I hope you can help me! 🙂

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**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\
**Post date:** [March 18, 2023, 1:02pm UTC](https://forum.infinityfree.com/t/403-access-denied/73651/2 "2023-03-18T13:02:16Z")

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What are the names of those files?

[@moderators](https://forum.infinityfree.com/groups/moderators) move category

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**Author:** ![anon94824789](https://forum.infinityfree.com/letter_avatar/anon94824789/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon94824789](https://forum.infinityfree.com/u/anon94824789)\
**Post date:** [March 18, 2023, 1:03pm UTC](https://forum.infinityfree.com/t/403-access-denied/73651/3 "2023-03-18T13:03:35Z")

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> [@anon94824789](#):
>
> ers don’t becau

The names are: chat.php; mchat.php and new\_chat.php

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**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\
**Post date:** [March 18, 2023, 1:05pm UTC](https://forum.infinityfree.com/t/403-access-denied/73651/4 "2023-03-18T13:05:50Z")

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It is because the word chat is banned. Also, you are not really allowed or able to host a chat thingy here.

See:

> [@Redirected to InfinityFree 403 Forbidden page](https://forum.infinityfree.com/t/redirected-to-infinityfree-403-forbidden-page/58664#the-chat-keyword):
>
> Getting a 403 error means the server is refusing to show your webpage. Here are the most common causes and how to fix them: 1. Website Files Are in the Wrong Location The Issue: Your domain might be pointing to an empty or non-existent folder. How to Check: Log into your [InfinityFree client area](https://dash.infinityfree.com) Go to Accounts → [Select your account] → Domains → [Find your domain] → Manage Find the Directory Status card, and look at the Directory displayed there Understanding the folder structure: Your fi…

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**Author:** ![anon94824789](https://forum.infinityfree.com/letter_avatar/anon94824789/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon94824789](https://forum.infinityfree.com/u/anon94824789)\
**Post date:** [March 18, 2023, 1:07pm UTC](https://forum.infinityfree.com/t/403-access-denied/73651/5 "2023-03-18T13:07:24Z")

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Oh. Thank you!

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**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\
**Post date:** [March 18, 2023, 1:10pm UTC](https://forum.infinityfree.com/t/403-access-denied/73651/6 "2023-03-18T13:10:04Z")

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You’re welcome 🙂

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<div class="post-metadata">

**Author:** ![wackyblackie](https://forum.infinityfree.com/user_avatar/forum.infinityfree.com/wackyblackie/32/43350_2.png) [@wackyblackie](https://forum.infinityfree.com/u/wackyblackie)\
**Post date:** [March 30, 2023, 1:16pm UTC](https://forum.infinityfree.com/t/403-access-denied/73651/7 "2023-03-30T13:16:20Z")

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